Interim Director Perioperative Services presents with 26 years of nursing experience in the operating room with over 11 of interim leadership spanning ORs encompassing from three to 19 surgical suites and covering all perioperative services in both unionized and non-union settings.
She describes her personal clinical strength as founded in orthopaedics and the trauma team in the OR. She mentioned good, applicable personal knowledge of OR operations in all areas except open hearts. She commented that her administrative skills include good budgeting, staffing plans, construction and remodeling management, operational assessment and compliance with accreditation and best practices.
The candidate visualized her management style as an inverted triangle, with her at the bottom, supporting staff and other who provide patient care. She described herself as a “servant leader”. She spoke about being visible, approachable and fair and as someone who identifies staff strengths and builds on them through mentoring and coaching. She said key words defining her were systematic, process-oriented and consistent with regard to approach and application.
Susan Jane Hancock
Susan Jane H. Hancock RN, CNOR, MS
#4 McCaghren Way
Columbus, Georgia 31909
Cell: 706-888-1616
janehhancock@yahoo.com
Education
Master’s Degree in Healthcare Management
Troy State University
Fort Benning, Georgia
Bachelor of Science
Columbus State University
Columbus, Georgia
Associate Degree of Nursing
Columbus State University
Columbus, Georgia
License and Certificates
• Registered Nurse Georgia License #RN069996 Expiration 01/31/2020 Compact
• Registered Nurse Alabama License #1-063083 Expiration Inactive 12/31/2016
• Registered Nurse California License #407960 Expiration 09/01/2020
• Registered Nurse District of Columbia License #RN1036007 Inactive 06/30/2016
• Registered Nurse Minnesota Expiration 08/08/2019
• Registered Nurse New York License #698732 Expiration 03/31/2019
• Registered Nurse Oregon License #090007253RN Inactive
• Registered Nurse Washington License #60557135 Expiration 08/09/2017
• Registered Nurse Oklahoma
• Registered Nurse Rhode Island
• Certified Nurse Operating Room Expiration 09/01/2024
• Association of Operating Room Nurses Member
• Basic Life Support Expiration 07/10/2020
• ACLS Expiration 09/2021
• PALS Expiration 09/2021
• Care Connect EPIC Super user and Specialist
Professional Profile
• 36 plus years of Clinical and Managerial experience as a Registered Nurse, Clinical Coordinator, Supervisor, Manager, and Director, with 27 years’ experience in Surgical Services.
• Joint Commission Regulations for survey readiness.
• Has provided clinical, managerial, and preceptor support during multiple work stoppages.
• Previous Super user with EPIC providing support for numerous GO LIVE conversions providing first level problem analysis and acquiring a base knowledge of assigned applications to support clinical departments
• In addition to Epic, have worked with numerous electronic medical record systems including Cerner, Meditech, Pisces, and OR Manager acting as the primary support of the EMR systems solutions for the user community during implementation phases.
Dignity Health
Dominican Hospital
Santa Cruz, CA
Interim Manager of Endoscopy
HCT Leadership
April 2019 to September 2019
Dominican Hospital is a 202 bed hospital offering a wide range of inpatient/outpatient diagnostic and therapeutic services to meet the needs of the patients.
• As the Interim Manager of Endoscopy I was in charge of the day to day work flow process to improve their work flow, first case on time starts and turn over times.
• Communication with all ancillary services for current processes for efficiency that inadvertently affected the Endoscopy Department.
• Established seven specific delay reasons with input from each case by the staff to reflect accuracy
• Implementation of work flow processes in admitting to track patient’s time line to Short Stay Department for admission by the RN
• Improvement of work flow of lab retrieval of specimens including infection control and HIPPA regulations protocol
• Regulatory implementation throughout the Endoscopy Suite
• Process changed for cleaning, drying and transferring scopes for storage and use in endoscopy rooms for compliance
• Communication book created for the staff for updates and changes to be signed each week by the staff
• Staffing education for JC compliance
• New work flow process created for each role of the RN in Room 1 and Room 2, how assignments are made for the following day with a break schedule established.
• Improvement in statistics for (FCOTS) Focus on first case on time starts and (TOT) turn over times averaging 26 minutes with the final average being 17 minutes.
• JC Accreditation received in July as well as passing the Health Department Inspection.
Avanti Health
East Los Angeles Doctors Hospital (ELADH)
Los Angeles, CA
Interim Director of Perioperative Services
Whitman Partners
July 2018-December 2018
ELADH is a 127 bed hospital offering a wide range of inpatient/outpatient diagnostic and therapeutic services to meet the needs of the patients.
• As the Interim Director of Surgical Services. I was in charge of day to day operations of Surgery, Central Sterile Services, PACU, Outpatient Surgery Pre-op and Post-Operative areas. I functioned in the capacity of circulating and a scrub tech during this time and I took call for the operating room as well as the PACU.
• My expertise in the area of Surgical Services helped to accomplish their Joint Commission Accreditation in December 2018.
• While I was employed at ELADH I reviewed and updated all the policies and procedures in surgery, created new polices to reflect current Joint Commission and CMS as well at State regulatory standards.
• I updated and organized Central Sterile Supply to improve inventory in the department. Surgical Service lines included Ortho, General Surgery, Eye cases, Podiatry, C-Sections, Gynecology and Endoscopic procedures.
• There were two OR suites and one GI procedure room, the average per month was increased from about 70 cases per month to approximately 140 cases per month with 20 FTE’s.
• I restructured staffing patterns for more efficiency and to eliminate overtime in an attempt to increase the OR volume for each month. Functioning in all capacities was necessary during this position to improve this operating rooms productivity.
St. Lawrence Health System Potsdam, NY
Interim Director of Perioperative Services
May 2018-July 2018
Director of Perioperative Services with excellent communication skills, responsible for familiarity with Labor Relations and how to manage a unionized environment Knowledgeable of the process of educating staff and holding them accountable for AORN standards, instilling professional behavior aside from the normal OR operations requirements.
• Mentoring the Clinical Manager of GI and pain management. Addressing and reigning in block scheduling issues preventing necessary add on procedures which lead to higher overtime.
• Management of 5 OR’s and a total of 70 FTE’s.
• Joint Commission regulations implemented for upcoming survey.
HCI Agency
EPIC Surgery Consultant
Chicago, IL
March 2018-April 2018
• Assisted with application support testing/training activities, as directed. Worked with project teams to implement, maintain, and improve the EMR focusing on the emerging processes and technical workflows.
• Utilized data from customers to aid problem determination/resolution and/or design/build.
• Provided on-going follow up to customers throughout the investigation until resolution of issues.
Sutter Coast Hospital, Crescent City, CA
Interim Manager Perioperative Services
January 2018-March 2018
Manager of Perioperative Services responsible and accountable for delivering safe, reliable and quality patient care in all areas of Perioperative Services including the management of the Operating Room (5 OR’s and 1 C-Section suite), Pre-Op, Phase II, and PACU. Expert practice as a practitioner, researcher, educator, practice developer, role model, and facilitator of change.
• Staffing and scheduling to improve the work flow process of surgery services
• Directly facilitated hiring of permanent employees and team work
• Improvement of Endoscopic Procedures and enhanced process for cleaning scopes
• Cross training within the department facilitating maximum use of all FTE’s
• Incorporation of new surgeons in the department and enhanced immediate surgery by optimizing the necessary supplies and instrumentation
• Surgical Policy revisions and updates
• Improved safety and quality with numerous implementations for best practice standard of care
• Implementation of regulatory standards for Joint Commission readiness.
Martin Army Community Hospital, Fort Benning, GA
Health Systems Specialist / Deputy Program Manager / Operating Services Director (DPMOSD)
January 2017-December 2017
Director of Perioperative Services responsible and accountable for delivering safe, reliable and quality patient care in all areas of Perioperative Services including the management of the Operating Room (6 OR’s and 1 C-Section suite), Pre-Op, Phase II, and PACU. Expert practice as a practitioner, researcher, educator, practice developer; role model, and facilitator of change. Joint Commission readiness with survey accreditation accomplished.
• Integral in working with all practitioners to enhance the work flow process and functioned in the capacity as RN circulator for process improvement.
• Serve as the Deputy Program Manager, Operating Services Director of the primary Military Treatment Facility (MTF) SURGICAL BUSINESS AND CLINICAL ADVISOR.
• Serve as the principal administrator and advisor to the Primary Military Program Managing Operative Services Director and the Deputy Commander for Clinical Services (DCCS) in the administration and management of the Surgical Service Line at a medium to small Medical Activity/Army Community Hospital in MTF.
• Support productive, efficient, financially sustainable and quality access to surgical care within a specific treatment population of the MEDDAC/Army Community.
• Develop local policies and implemented the Surgical Services Service Line (3SL), the financial status and operations related to government reimbursements (ROI), based on the unique requirements and scale of a MTF.
• Served as both business and clinical leadership with responsibility regarding the overall management of the day-to-day surgical services, clinical and business operations regarding patient flow, clinical performance and related perioperative services.
• Overseer and support to personnel management and training as well as surgically related administration, supply and logistics, fiscal operations, public relations, and economic output.
• Assisted with the integration of the new IT system that is underway addressing work flow processes in accordance with Best Practice Standards.
• Consistently communicated with the Chief of Referral Management to facilitate and increase volumes within surgical services through a definitive focus on safety, quality and patient satisfaction. Commander’s Report for Surgical Services submitted on a monthly basis focusing on data and overall operational statistics.
Nurse Bridge – Rapid Response Staff RN, Short Term Contract
Mercy Hospital, Coon Rapids, MN
Surgical Services Staff RN
June 2016-July 2016, September 2016-November 2016
• Provided patient care within Surgical Services as a Travel Staff RN during a work stoppage as an RN circulator.
Northeastern Health System (NHS), Tahlequah, OK
Interim Director Perioperative Services / Perioperative Consultant (Self Contracted)
April 2016-May 2016
• Interim Director of Perioperative Services / Perioperative Consultant responsible for all aspects of perioperative services.
Susan Jane Hancock
Surgical experience 28 years with Director of Preop 15 years.